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Altiris Juice

Case study screenshot

Altiris is a global leader in providing security, storage and systems management solutions to help businesses and consumers secure and manage their information.


Headquartered in Cupertino, Calif., Symantec has operations in more than 40 countries.

The company's Altiris Business Unit wanted an online community so users of their products could share their experiences and best practices with other users.

    Feature List

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    The community is divided into groups where users with special interests can gather and share their common knowledge. Products are represented by groups as are certain partners (Dell, HP, and Intel). These areas host product or technology specific information, downloads, and discussion topics.

  • Users are encouraged to contribute to site discussions. By participating, users earn "Rewards Points" that can be redeemed for everything from gift certificates to an Hawaiian cruise.

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    User Groups (that are organized by geography) also have areas on the site where their members carry on conversations with other group members, organize meetings, and even share meeting agendas, presentations, and minutes.

    User Group meetings are advertised on the community events calendar. Group members get personalized email invitations (from the community registration system) and are encouraged to RSVP using the same system.

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    The "Juice Cellar" is a favorite destination of knowledge seekers. In this area users can filter the site's content by product, topic, type and more.

    Once they've narrowed their selection to a manageable list, users can zero in on pertinent content by sorting on things like user rating or the number of page views an article has received.

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    Forums are a good way to give community members a chance to answer questions posted by other members.

    The support organization likes this kind of help. They use the term "deflections" for support incidents that are solved here rather than making it into main support ecosystem.