What's in a WebWise Community?
WebWise Communities give you a real-time online relationship with your customers. Through our state-of-the-art online community software, WebWise lets your customers get to know you, meet other customers, share tips and tricks, ask questions, and give you unparalleled insight into their needs and pain points. WebWise has over ten years of experience creating and managing corporate community sites, and we know what works, and what doesn't.
We offer three different Service Packages that let you choose how much help you'd like from us every week. From a few hours a week responding to forum posts and doing light editing, to two full-time editors cultivating your author pool, we can supply your community with the ongoing editorial oversight you will need to be successful. See Service Packages and Pricing details here >
Every WebWise Community, regardless of which Service Package you purchase, provides the following features:
User Profiles
Every user is given a personalized page which includes profile information, a photo, a personal description, and their personal interests. Members may represent themselves in the community through defined profile attributes (customizable by the community owner), by entering free text, and by uploading media including videos, images, documents, photos, and any other file format.
Points and Rewards System
Members can earn points by performing various community-building activities such as posting in the forums, submitting articles and tips, taking surveys, mentoring newbies, inviting others to join, and much more. Points can be displayed on a "brag board."
If you would like to fund the system to let your members redeem their points for actual goods, WebWise will provide a customizable catalog of incentive gifts which members can purchase with their reward points. WebWise handles all rewards transactions, including order fulfillment.
Community Newsletters
Administrators can send email newsletters to the community – either to members within the community or to those who have not yet registered. All messaging may be tailored by the administrator.
Customized Notifications
Members can receive email notification about new content posted on a topic of interest to them, replies to their forum questions, and much more. They can also subscribe to RSS feeds for any group discussion, and easily send invitations to others to join the community.
Integrated Keyword Search
WebWise communities support keyword searching across content and people in the system. Through one common search, users can find people, groups, forum posts, documents, media files, etc.
Presence
As people navigate through the community, the system will indicate when another community member is online at that time.
Discussion Forums
WebWise Communities include a complete discussion forum system which allows users to post, reply, search, and rate messages. In addition, all discussions may be subscribed to via email or RSS.
Groups Functionality
Administrators or users can set up groups around which people can post files, engage in discussions and share ideas.
Private Messaging
Users can communicate privately and directly with any other member of the community. Every member in the system is given a private in-box which to store all private discussions.
Integrated Opinion Polls
Community administrators and measure and probe the opinions and ideas of their community members by creating and delivering opinion polls. Multiple polls may be activated at one time, and data is summarized in real-time.
File and Discussion Rating System
All articles, files, and discussion posts can be rated and commented on by the community.
Integrated Invitation Management
Administrators can upload into the system a flat file of people to be invited into the system.
User Roles Management
Administrators can customize each role they wish to display within the system. Rights around participation in groups, ability to schedule meetings and ability to request introductions can all be defined by role.
Targeted Sponsorship / Advertising engine
Administrators may create ad units that are featured throughout the site and can include any message (combination of image, text and link). These ad units may be used to feature anything from advertiser content, sponsor messaging, cross-selling messages, or featured groups within the community.
Web Metrics
Web analytics code tracks the traffic to and from your site, and allows you to discover the most frequented areas of your site.
Community Activity Reporting
- Number of Logins in the past week
- Number of Discussions in the past week
- Number of registered users
- Most active users and their total posts
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