Drupal

Symantec Connect

Posted July 9, 2009 - 10:45am by Kevin Millecam

Symantec, founded in 1982, is one of the world's largest software companies with more than 17,500 employees in more than 40 countries. The company provides both security and storage and systems management solutions. Their customer base includes consumers, small businesses, and some of the world's largest global organizations. The company's phenomenal growth can be attributed to a combination of market acceptance and strategic acquisitions.

In early 2008, the company's Customer Experience (CX) team started crafting a roadmap designed to consolidate several of the support and pseudo-community offerings into a single, consistent, and best-of-breed community offering. The goal of this consolidation was to give Symantec customers a single point of contact where they could engage with the company's support, marketing, and product management teams. A secondary goal was to reduce the support costs associated with maintaining a collection of disparate community offerings.

Picking a Community Partner

Posted April 21, 2008 - 1:35pm by Kevin Millecam

This article from the Beagle Research Group caught my partner's eye recently. It offers good advice for those looking to pick a community services firm. We could all do well by making note of what our clients are looking for in a good community partner.

Here's an excerpt of the article:

Cool stuff about Drupal search I learned from Robert Douglass

Posted February 27, 2008 - 8:01pm by Kevin Millecam

I've been a Robert Douglass fan for a long time. My first Drupal book was penned by Robert. I learned from him then and continue to pick up bits of wisdom from his ongoing stream of articles and presentations.

Here's a list of ways to improve Drupal search that I've compiled from things I've learned from Robert over the past two years:

User Points "Voting API" Module Ready for Some Tire Kicking

Posted February 6, 2008 - 11:17am by Kevin Millecam

I've written a small module that makes it possible for voting widgets (that leverage the Voting API) to hook into the User Points ecosystem. This means that sites using voting tools like Fivestar, Voting, or Latest and Greatest (to name a few) can now award their users points for voting.

User Points "Top Contributors" Module Now Available

Posted January 28, 2008 - 8:33pm by Kevin Millecam

At the recent Lullabot training at Portland, I was thrilled to give a quick demo of how my company is using User Points to create a rewards program for our community members.

As part of the demo, I showed our "Top Contributors" module. This module simply builds a block that lists the site's top 10 contributors and links to a page that lists the entire (sortable) list of contributors.

Some of the attendees encouraged me to release the module so, here it is. It's not rocket science (in fact it's extremely simple) but it's my first small step in a new and exciting direction.

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